Services Specialist - Resource Management

Employer description

Would you like to take ownership of a team delivery service and maintenance to our customers? Do you enjoy being part of a successful team? Join our Upstream Chemical team Our diverse and global team ensures that our customers have the products they need to perform effectively and safely. Our team ensures production enhancement and chemical services for our upstream customers so that they can function efficiently and perform at the highest level. We provide technical solutions to help with all their challenges. Partner with the best As Account Manager you will be responsible for all resources and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to maintaining, repairing and refurbishing sold or existing products. Includes all types of maintenance service (preventive and remedial), managing maintenance facilities and field services engineering. Contributes to the development of an operational year plan for own department activities of the team. Suggests improvements in products, processes and procedures. Fuel your passion As an Account Manager, you will be responsible for: • Field resource deployment planning and execution to meet customer and business metrics. Interfacing the customer service managers on issues escalation. Developing long range forecast for region resource needs. Developing and executing short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training. • Working together with people from the business unit. Contacting under guidance and/or gearing towards specifying activities, planning of activities and giving explanations on technical issues. • Handling standardized project processes. Providing guidelines for choosing the right actions. Some latitude in ways of working and planning. • Handling targeted clients. Working on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions. To be successful in this role you will: • Have Bachelor's degree from an accredited university or college (or a high school diploma / GED • Possesses at least 4 years of experience in Services. • Be proficient in MS Office with strong MS Excel skills. • Possess strong oral and written communication skills. • Possess strong interpersonal and leadership skills. • Have ability to work independently with strong problem-solving skills. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. • The role is in general hours (8AM - 5 PM) Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: • Contemporary work-life balance policies and wellbeing activities • Comprehensive private medical care options • Safety net of life insurance and disability programs • Tailored financial programs • Additional elected or voluntary benefits The Baker Hughes internal title for this role is: Services Specialist - Resource Management