Technical Support Representative - Val D'Or Service

Employer description

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com. We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable. Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes: • Competitive wages and annual employee bonus and incentives as applicable to certain positions. • Family-friendly benefits package. • Company matching group retirement savings plan. • Paid vacation and sick time. • Fleet vehicles and travel allowances (as applicable). • Support for relocations. • Employee perks and discounts. • Trades apprenticeships. • Support for growth, training and education. • Progressive flexible work arrangements as applicable to certain positions. • Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement. Join Our Team as a Technical Support Representative - Val D'Or Service at Epiroc! The Technical Support Representative is to promote and support the market development of the respective business line products in Canada. The main purpose of this job will be to provide technical assistance to all external and internal customers. Mentoring of junior technicians will be expected. Assisting with technical warranties and quality concerns reported by customers and the sales/service support teams. Site reports, monthly reports, studies etc. to ensure issues are documented, performance is measured and product lines are successful at all sites. Work Type: Hybrid Responsibilities: • To provide training to our account management team and customers on use of product • Help diagnose and guide internal and external customers through technical issues • Field test and trials of product improvements solutions • Product application support, working with Product Specialist Team • Quality assurance for both shop and field teams • Major warranty investigations, warranty claim reporting back to the factory • Report concerns of product lines to the PC both Capital and Remanufactured Equipment • Service Technician Mentoring • Ocasional Global Support • Travel inside and sometimes outside of Canada. • Provide machine shipping documents (Diesel notes, MIcards, ect) • Release and manage National TSNB • Test new and existing products on customer work sites • Provide "hands on" technical support in the after-sales process • Develop technical documentation and other sales tools • Administrative duties, i.e. pricelist updates, Lotus Notesdatabases, etc. • Manage projects from inception to completion • Product development and continuous improvement • Assist in Local modifications requests • Conduct productivity studies • Utilize data supplied by our customers • Collect data by observation underground • Write field reports and communicate to the PC • Productivity reports • Trip reports and present finding to the PC and internal groups • Meeting reports • Help manage National Fleet • Liaise with Global Technical Service group and internal service team • Become well versed in all products and their available options • Become well versed in Canadian specific requirements for all products • Coach and Train field service teams as well as product administrators/planners. • Regular customer visits • On-going issues management and meetings with BEV sites at least for the first 6 months to a year • Working with the training department to maintain and have good BEV training that is updated and relevant • Collection of performance tracking to support real-time data Knowledge/Education: • 3-5 years with the products • Mining related education and or work equivalent • Must be experienced in and have a strong knowledge of Epiroc equipment. • Red Seal Certified • Knowledge of machine electrical control systems. (PLC, RCS, electro-hydraulic systems). • Problem solving skills. • Excellent time management skills, able to multi-task • Good computer skills including, excel, multiple databases. • A proven self-starter who requires minimum supervision. • Good communication skills. • Outstanding people skills, good listener, ambitious and patient • Understanding of mechanical/hydraulic systems is benificial Skills and Abilities: • Strong computer skills. IE: Microsoft Office and Lotus Notes • Familiarity with ISO processes and procedures • Excellent organizational skills • Ability to multi task and prioritize • Strong communication skills, both verbal and written • Interpersonal abilities • Public speaking and presentation skills • Willingness to travel • Willingness to go underground • A proven track record as a strong team member • A self starter • Fluency in both French and English would be an asset Expected compensation range: $50.00 - $55.00 an hour Join us, and be part of a diverse, electrifying, innovative and highly collaborative team! An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture. A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada. We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process. How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted. United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at http://www.epiroc.com.