Repair Planner

Employer description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Prince George, BC | Monday to Friday | In-Office Are you a customer-focused service professional with strong mechanical aptitude and a passion for project coordination? We are seeking a Service Planner to join our team in Prince George, BC. This role is responsible for managing customer repair and rebuild projects from initial intake through completion, ensuring a seamless customer experience while coordinating technical service work, estimating, scheduling, and stakeholder communication. As a key member of the Service Operations team, you will work closely with customers, technicians, supervisors, and internal partners to deliver high-quality repair and maintenance solutions safely, efficiently, and on schedule. Job Description: What You'll Do Customer Relationship Management • Act as the primary point of contact for customers throughout the repair and rebuild process. • Gather and assess customer requirements to establish accurate scopes of work. • Prepare estimates and quotes for repairs, maintenance, rebuilds, and warranty work. • Provide troubleshooting support, recommendations, and alternative solutions to customers. • Communicate project status, timelines, and estimated completion dates. • Manage customer expectations and address scope, budget, or schedule changes. • Follow up after repairs to ensure customer satisfaction and identify future service opportunities. Service Planning & Project Management • Research and develop detailed work scopes for service requests. • Review machine history, warranty coverage, service recommendations, and equipment information. • Create work breakdown structures, schedules, and resource plans to support successful project execution. • Coordinate with service supervisors, technicians, and stakeholders through all phases of the repair process. • Participate in planning, scheduling, and project review meetings. • Monitor project progress and proactively address risks, delays, or changes. • Document lessons learned and support continuous improvement initiatives. • Track and communicate service backlog while providing solution-oriented updates to customers and internal teams. • Support work order closeout activities and ensure smooth handoff of completed repairs. Internal Collaboration • Partner with Service, Product Support, Equipment Sales, Parts, Warranty, and Administrative teams. • Advocate for customer needs and communicate the voice of the customer internally. • Collaborate across the broader business network to ensure effective coordination of equipment and component repairs. What You Bring Experience & Qualifications • 5-8 years of experience in a technical service, parts, warranty, repair, or heavy equipment environment. • Strong customer relationship management skills and business acumen. • Mechanical aptitude and knowledge of equipment repair processes. • Previous experience with Caterpillar equipment and engines is considered a strong asset. • Blue Seal certification and/or PMP (Project Management Professional) training are assets. Skills & Competencies • Excellent communication and stakeholder management skills. • Strong project management and organizational abilities. • Analytical thinker with proven problem-solving and risk assessment capabilities. • Strong negotiation, financial, and business acumen. • Ability to manage multiple priorities in a fast-paced environment. • Proficiency with Microsoft Office applications, Salesforce, and related business systems. • Collaborative, responsive, and customer-focused approach. Why Join Us? • Work with a respected industry leader supporting essential equipment and customer operations. • Take ownership of diverse and challenging repair and rebuild projects. • Collaborate with experienced technical professionals and operational teams. • Build strong customer relationships while driving service excellence. If you are a proactive professional who enjoys combining technical knowledge, customer service, and project coordination to deliver exceptional results, we encourage you to apply. Apply today to join our Prince George team as a Service Planner. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.