Field Service Technician

Employer description

• Travel to customer sites to install, commission, test, calibrate, and troubleshoot NOV products. • Conduct field installations, system calibrations, and operational testing of equipment. • Perform software and hardware upgrades while ensuring systems are operating efficiently. • Train customers on the safe and proper operation, maintenance, and functionality of NOV equipment. • Accurately complete and submit field service reports, inspection records, and other required documentation in a timely manner. • Communicate equipment failures, customer feedback, and field observations to the appropriate internal teams. • Provide technical support while maintaining a professional and customer-focused approach. • Adhere to all NOV HSE policies, procedures, and quality standards. • Diagnose and resolve mechanical, electrical, pneumatic, hydraulic, and software-related issues in the field. • Assist with equipment commissioning, startup, and performance verification. • Support other Field Service Technicians during complex installations and service projects. • Demonstrate leadership by mentoring and assisting less experienced technicians when needed. • Maintain service tools, equipment, and company vehicles in safe working condition. • Participate in an on-call rotation and respond to customer service requests as required. • Successfully pass a national background check and motor vehicle report. • Perform other duties as assigned. • High school diploma or GED required. • Associate degree in a technical field or equivalent education preferred. • Minimum of five (5) years of related field service or oil and gas industry experience preferred. • Must be at least 21 years of age. • Knowledge of oil and gas field equipment, including software and hardware systems. • Pneumatic and hydraulic experience preferred. • Electrical troubleshooting experience preferred. • Strong verbal and written communication skills. • Proven leadership skills with the ability to lead and support fellow technicians. • Valid driver's license with an acceptable driving record required. • Ability to travel extensively to customer locations as required.