Field Service Technician

Employer description

SKILLS & EXPERIENCE REQUIRED Mechanical • Able to understand and read mechanical plans, drawings, and site layouts • Knowledge of industrial equipment • Experience with installation, alignment, and commissioning of pumps, mixers, or other industrial equipment is important for success in this position • Knowledge on how to troubleshoot improperly operating equipment • Willingness and aptitude to learn new mechanical skills • Knowledge of VFD and/or PLC’s in industrial setting preferred • Knowledge of rigging, forklift operation, and confined space entry preferred • Welding, rigging certification preferred Computer Skills • Ability to perform basic tasks on a computer including Microsoft Office Suite • Ability to perform basic tasks on a mobile device • Microsoft Dynamics 365, Excel abilities are preferred Energy & Drive • Self-motivated to complete assigned tasks • Will be energized by challenges and drawn towards opportunities • Will be focused on reaching a quality solution which is acceptable to our customer and the business Organizational • Confident and professional when representing the company • Collaborate with engineering, sales, and service teams to deliver a seamless customer experience Personal and Interpersonal • A strong sense of customer focus (internal/external) • Professional demeanor in customer-facing roles • Ability to work independently and collaboratively in a team Quality Assurance • Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions • Contribute to general improvements in the quality and key activities of the department/area Training • Participate in training where/as required • PEC Core (OSHA 30) • Welding capabilities Health, Safety and Environment • Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction • To be safety conscious and report any safety hazards to the HSE representative COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings) • 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest • Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information • FREE MDLIVE virtual visits (when enrolled in an NOV medical plan) • FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician). • FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees) • All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals • All regular full-time employees receive up to 11 paid holidays per year RESPONSIBILITIES • Provide immediate, customer-focused support to yield 100% customer satisfaction. • Assist the sales representatives and customers with technical expertise and complete mechanical understanding of industrial rotating equipment, and related components • Troubleshoot and repair customer equipment breakdowns or system failures and provide recommendations for assembly, disassembly, and repair techniques, as well as improved maintenance practices to equipment operating reliability. • Installation of NOV FMS products as needed by the business • Conduct training for customers, reps, and Authorized Service Center personnel in proper assembly, disassembly, and repair procedures related to NOV products. • Timely and accurate completion of Field Service Reports. • Travel to customers' facilities for service calls and courtesy customer support calls sometimes on short notice. • Identify opportunities for improving processes using Lean tools. • Travel primarily Mon-Fri up to 75% sometimes on short notice • International travel may be required 1-2 times yearly JOB REQUIREMENTS • Work in harsh environments including rain, snow, heat, and heights with safety harness • Must be able to constantly walk and stand • Must be able to occasionally grasp, climb, balance, crouch, crawl, kneel, reach with arms and hands • Must be able to perform labor actions such as wrenching, pulling, and pushing • Must be able to lift up to 50 pounds • Excellent communication and customer service skills • Ability to work independently in the field and manage time effectively • Ability to work overtime and weekends • Willingness to travel frequently and work in various field conditions • Valid driver’s license and clean driving record • Commitment to safety and quality in all service operations • Must be able to pass a background, drug test, and health screenings • Mechanical Installation/Service Work at least 5 years • OSHA 30, NCCCO Rigger I (preferred) • Welding, rigging, and fork lift operation (preferred)