Field Service Technician

Employer description

Our M/D Totco group is looking for a Field Service Technician in the Washington, PA area. An ideal candidate has a technical background with mechanical and electrical aptitude, is a self-starter, dependable, with a desire to grow in their profession and career. The Field Service Technician will be responsible for installing, maintaining, and servicing all NOV - M/D Totco rental systems throughout West Texas. -Work independently with little supervision. Travel to customer locations to install, calibrate, test, and commission NOV-MD Totco equipment and software - Provide onsite training to customers in safe operation and use of M/D Totco systems - Perform general maintenance on NOV-MD Totco equipment and software including updates, upgrades, and replacement - Respond to and manage service calls that require more time than anticipated - Service calls may include troubleshooting and repairs, additional equipment requests, rig up/down equipment, etc. - Diagnose and solve problems from non-technical descriptions provided by customers - Possess superb customer service skills - Build positive relationships with customers - Produce timely and detailed service reports, billing tickets, and any other job-relevant documents Responsibilities • Install, calibrate, test, and commission M/D Totco equipment and software. • Travel to customer locations across West Texas. • Train customers on safe equipment operation. • Maintain, update, upgrade, and repair equipment and software. • Troubleshoot service issues and respond to customer service calls. • Rig up and rig down equipment as needed. • Diagnose problems from customer descriptions and provide solutions. • Build strong customer relationships and deliver excellent service. • Complete accurate service reports, billing tickets, and related documentation. • High school diploma or GED required. • Associate degree or equivalent experience preferred. • At least two years of technical experience preferred. • Mechanical and electrical aptitude; electrical experience preferred. • Knowledge of oil and gas equipment, hardware, and software. • Strong communication and interpersonal skills. • Ability to work independently with minimal supervision. • Willingness to travel more than 75% and be on call. • Ability to work a 10-days-on, 4-days-off schedule with 12+ hour days. • Must be at least 21 and pass background, driving record, and drug screenings.