Digital Operations - Network Analyst

Employer description

At Suncor, we produce and provide energy. When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work. As a Network Analyst, you will be part of a multi-tiered support team responsible for monitoring, maintaining, and optimizing Suncor’s private LTE (pLTE), Wi-Fi, and wired networks. You will work from the Industrial Network Operations Center (INOC) and collaborate with Tier 1–3 analysts, field support teams, and vendors to ensure high availability and performance of our connectivity services. What we offer: We recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work. • Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching • Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being • Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance • Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we’re dedicated to your development Minimum Qualifications • Three+ years of experience in network operations or IT infrastructure support • Familiarity with ITIL service management practices • Experience with wireless technologies (pLTE, Wi-Fi), SIM management, and ServiceNow • Experience in industrial or operational technology (OT) environments • Knowledge of Nokia, Cisco, or Rajant network systems Don’t have all the qualifications listed? That’s ok! Apply anyway. We acknowledge the value of transferable skills. Key Responsibilities • Monitor network health and alarms across pLTE, Wi-Fi, and wired infrastructure • Perform triage, troubleshooting, and resolution of incidents and service requests • Administer and manage SIM cards, including provisioning, activation • Conduct regular health checks and lifecycle monitoring of network components • Escalate complex issues to Tier 2/3 analysts or vendors as needed • Maintain accurate documentation and support reporting for operational metrics • Participate in disaster recovery planning, firmware patching, and upgrade roadmaps • Support onboarding of new services and infrastructure to the network Location • You will work out of our Base Plant Mine in Fort McMurray, Alberta • Shift-based or rotational schedule may apply depending on operational needs • To learn more about living and working in Fort McMurray, click here Think we are a fit? Apply now! Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.