Field Service Dispatcher - Customer Equipment

Employer description

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As an Field Service Dispatcher (CES) , you will be tasked with organizing the daily dispatch of Field Service Technicians for a metro area in a safe and timely manner. You will work closely with Centralized Branch/Operations Managers, Service Managers and Inside Sales Reps to ensure service calls and exchanges are properly scheduled and executed to guarantee superior customer service. Without you, our customers cannot meet their operational needs, and that's why we seek a professional with integrity who respects and understand the demands of the job. Your strong work ethic, reliability and positive attitude will make you an asset to our branch and entire organization. If you would enjoy the chance to make your mark with the world's largest equipment rental provider, consider a future with United Rentals. You will be supported by a strong management team that will help you achieve your goals. Excellence in this challenging and rewarding position paves the way for advancement opportunities. What you'll do: • Oversee, schedule and dispatch Technicians within the Centralized branch territory utilizing system resources and map module to maximize efficiency • Drive accurate Service Repair time measurement by ensuring compliance with procedures. • As needed, support branches in maintaining customer relations via phone, making additions, cancellations, and changes regarding equipment location or delivery time • Balance equipment repair with PM currency demands of on-rent equipment. • Ensure necessary service vehicle parts inventory. • Prioritize equipment repairs as necessary to minimize Service Repair time. • Schedule off hour/emergency on-call duty with all field technicians. • Ensure compliance with escalation procedure Optimize use of overtime and outside • Manage and process invoicing of all Field Service Customer Owned Equipment repair, Damage/abuse and Warranty claim processes. • Assign specific service trucks, as require. • Demonstrate commitment to safety and discipline through exemplary personal compliance, accountability and pro-active communication. • Other duties assigned as needed. Requirements: • High School diploma or equivalent • Valid driver's license with acceptable driving record • Technical knowledge of DOT/Federal Motor Carrier rules and regulations • Diligent attention to safety • Ability to multitask in a fast-paced environment • Strong leadership, organization and communication skills This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures. Why join us? We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer: • Paid Parental Leave • United Compassion Fund • Employee Discount Program • Career Development & Promotional Opportunities • Additional Vacation Buy Up Program (US Only) • Early Wage Access through Payactiv (US Hourly Only) • Paid Sick Leave • An inclusive and welcoming culture Explore our comprehensive U.S. benefit offerings For Canadian benefits, click here United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.